I think you are being reasonable! But I am really shocked that Keepsake hasn't already returned your money. I've had incomplete orders a few times and other times, things that I didn't order. They have always been extremely prompt in righting everything after a phone call.
Hopefully it has just been overlooked, but I would call and ask for the credit to be put back to the card and ask that they let you know when the thread is back in stock. Then you will be free to buy it or not. Very irritating, especially at this time of year when we are trying to get things done.
11/25/2012 7:49:34 AM